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  • Cross sell, up sell, what to sell, we all sell!

    Do you sell many products of one brand? Do you sell many brands and many products? Do you cross-sell beauty customers by suggesting appropriate health supplements or jewelry? Do you approach new customers with Ribbon Gift Collections and then upsell them to our core brands like Nutrilite and Artistry? Recently, a successful retailing IBO sent me ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on July 2, 2008
  • What are you selling?

    Tell me (the consumer) in a single sentence-- one clear, concise selling proposition aimed straight at my heart, then my head will follow. The book, Hot Button Marketing, by Barry Feig discusses this -- and presents hot buttons. Feig defines hot buttons as the cue that triggers an emotion in a prospective buyer. It's a cue that ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 27, 2008
  • Adding Value

    Most people like you and me want to feel as if they add value when they’re involved in something … personally and professionally.  I don’t know about you, but when I feel like I don’t add value or others think I don’t enhance or improve a project or event or sales conversation, it bothers me immensely. So, ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 15, 2008
  • Letting go of life as we know it ...

    I've been thinking about how I need to let go of my old job responsibilities and embrace my new role. It's not easy to walk away from a warm, familiar, accepting environment into unknown, unchartered territory. For the most part, I like the unknown--it's full of challenge and discovery. But it's bumpy! And I tend to trip once ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 7, 2008
  • Customer service makes the difference

    I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 17, 2008
  • Bad gifts don't have to happen to good people

    That's the beauty of the Ribbon Gift Collections. The newest assortment of General and Specialty Collections make gift giving the pleasure it ought to be, no matter what the occasion (even Groundhog Day!), no matter who the recipient (even a grumpy co-worker who needs an uplift!), no matter what the budget (people give gifts even when money is ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 1, 2008