July 24 marks the one-year anniversary of the Sales Speak blog on OZ. Thank you for everyone at Corp. who made it happen for me, but most importantly, thank YOU for reading and commenting on Sales Speak. You're the reason this blog has been a success. You're the reason I write this blog. You're the reason I work here. You're the ...

E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few people reading this who know me well are snickering. How credible can my message on this be? ...

This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me to the cafe, ordered coffee, sat down, and read vrtually the entire book. I couldn't ...