Most people like you and me want to feel as if they add value when they’re involved in something … personally and professionally.  I don’t know about you, but when I feel like I don’t add value or others think I don’t enhance or improve a project or event or sales conversation, it bothers me immensely. So, ...

May day is certainly a day to celebrate! It's not only the first day of May, it's the promise of spring, the joy of fresh flowers -- vividly colored tulips, pretty pastel hyacinths, blossoming trees and shrubs. In Europe, this day is filled with festivities complete with dancing around a garlanded pole called a maypole, from ...

I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...

OK, you’ve told us what is wrong with the CSA and Receipt tool, and you’re right. But fair is fair, and in order for us to improve, we need to ask you a few more questions. First, I’d like to mention the newest addition to the CSA. It’s called the Customer Contact Purchase History report, and can be found as a link in ...

That's the beauty of the Ribbon Gift Collections. The newest assortment of General and Specialty Collections make gift giving the pleasure it ought to be, no matter what the occasion (even Groundhog Day!), no matter who the recipient (even a grumpy co-worker who needs an uplift!), no matter what the budget (people give gifts even when money is ...

Meaning, do you track your customers using the Customer Sales Activity Tool, also known as the CSA? The CSA, originally developed to allow you to record customer sales from inventory, was user-tested by a group of  IBOs.  They told us what worked and what didn’t work, and from there improvements and enhancements have been made. ...

It's the program designed for retailing and well, you're doing it!  Figures show us you're using the kit, you're promoting the gift cards and albums, and some of you are selling Ribbon Gift Collections to businesses. YOU ROCK! Thank you, thank you, thank you for embracing Ribbon and making it a success. And thank you ...

This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me to the cafe, ordered coffee, sat down, and read vrtually the entire book. I couldn't ...

Something in the way she looks, something in the way he lingers in my mind, something in the way she makes me feel. I am drawn to them. I long to have them in my life. I crave their presence. Bet you think I'm talking about friends or celebrities or co-workers. But I'm not. I am thinking about the personality of grands--and the personas ...

Hello from grey, snow-sprinkling Ada town. Wanted to let you know I am at Achievers in thought, but have no plans to jet to Hollywood over the next few days. However,  I sent along some good wishes for IBOs, a few of my edits on Ribbon support materials, and even sent my boss (he hates being called that), Robin, and fellow copy director, ...