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  • Awards with Appeal ... Ribbon makes the news!

    Have you heard of  Incentive Magazine? Well, it's a wonderful magazine about the incentive industry-- available in digital and print versions. An OZ regular, CJ, sent a link to this article. It talks about how Ribbon Gift Collections combine the use of gift cards with gift/award albums and that the key element of the program is choice. ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on November 7, 2008
  • Taking others for granted doesn't have to be the norm

     What has taking people for granted got to do with selling? with being an IBO? with being an employee? with being a customer? Everything and then some. If we all did more of recognizing and appreciating others, if we all said I love you to those we love every day, if we returned more calls, wrote a few thank-you notes, ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on November 4, 2008
  • Some of the best people are in this business ...

    and blogging here on Opportunity Zone. Thank you for all of you who read the blogs. So grateful to hear your feedback and share your ideas and suggestions with Marketing, Sales, The Learning Lab, IT, Customer Support, Communications, and everyone at Amway Global. In the last few months, I've also had the pleasure of meeting (face to face!) ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 25, 2008
  • Attitude is everything

    Read a quote today from Elbert Hubbard (1856-1915), an American publisher and former soap salesman. He was quoted as saying, "We awaken in others the same ATTITUDE OF MIND we hold toward them."   Hmmmm. Interesting. I agree with this wholeheartedly. Do you? How does this play out in your life as a family member? an IBO? a ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 19, 2008
  • New! Now. Wow! Don't miss this!

    And how do you get your hands on it? AmwayGlobal.com is bursting with new products, new sales info, and what's new with IBOs and their customers. Visit the site today and every day. For instance, what did I learn when I checked it out just now? A brighter future for my skin is in the picture, or should I say in a new product called ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 10, 2008
  • Cross sell, up sell, what to sell, we all sell!

    Do you sell many products of one brand? Do you sell many brands and many products? Do you cross-sell beauty customers by suggesting appropriate health supplements or jewelry? Do you approach new customers with Ribbon Gift Collections and then upsell them to our core brands like Nutrilite and Artistry? Recently, a successful retailing IBO sent me ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on July 2, 2008
  • Type, edit, spell check, pause, ponder, and then hit send

    E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few people reading this who know me well are snickering. How credible can my message on this be? ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on June 3, 2008
  • What are you selling?

    Tell me (the consumer) in a single sentence-- one clear, concise selling proposition aimed straight at my heart, then my head will follow. The book, Hot Button Marketing, by Barry Feig discusses this -- and presents hot buttons. Feig defines hot buttons as the cue that triggers an emotion in a prospective buyer. It's a cue that ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 27, 2008
  • Coming soon! May day, Ribbon Gift Collections, Cinco de Mayo, Mother's Day, more

    May day is certainly a day to celebrate! It's not only the first day of May, it's the promise of spring, the joy of fresh flowers -- vividly colored tulips, pretty pastel hyacinths, blossoming trees and shrubs. In Europe, this day is filled with festivities complete with dancing around a garlanded pole called a maypole, from ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 29, 2008
  • Customer service makes the difference

    I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 17, 2008
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