July 24 marks the one-year anniversary of the Sales Speak blog on OZ. Thank you for everyone at Corp. who made it happen for me, but most importantly, thank YOU for reading and commenting on Sales Speak. You're the reason this blog has been a success. You're the reason I write this blog. You're the reason I work here. You're the ...

Do you sell many products of one brand? Do you sell many brands and many products? Do you cross-sell beauty customers by suggesting appropriate health supplements or jewelry? Do you approach new customers with Ribbon Gift Collections and then upsell them to our core brands like Nutrilite and Artistry? Recently, a successful retailing IBO sent me ...

I just read some of my fellow bloggers' recent posts -- about Amway Global online advertising, Team Nutrilite, U.S. Dream Academy, being a mom, and more. No comments from our IBOs and customers. Hello? Anybody out there? We miss you! It's time to innovate! Imagine this: You're working for the corporation in the "Product ...

E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few people reading this who know me well are snickering. How credible can my message on this be? ...

Most people like you and me want to feel as if they add value when they’re involved in something … personally and professionally.  I don’t know about you, but when I feel like I don’t add value or others think I don’t enhance or improve a project or event or sales conversation, it bothers me immensely. So, ...

May day is certainly a day to celebrate! It's not only the first day of May, it's the promise of spring, the joy of fresh flowers -- vividly colored tulips, pretty pastel hyacinths, blossoming trees and shrubs. In Europe, this day is filled with festivities complete with dancing around a garlanded pole called a maypole, from ...

I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...

That's the beauty of the Ribbon Gift Collections. The newest assortment of General and Specialty Collections make gift giving the pleasure it ought to be, no matter what the occasion (even Groundhog Day!), no matter who the recipient (even a grumpy co-worker who needs an uplift!), no matter what the budget (people give gifts even when money is ...

This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me to the cafe, ordered coffee, sat down, and read vrtually the entire book. I couldn't ...

One of the first things about a new exec here that impressed me was when he admitted he didn't know what he didn't know ... I liked him better because just by stating that, he became more real, genuine, and human to me. He became a person with ideas, feelings, opinions. He made me curious ... wanting to know more about him and his ...