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  • Some of the best people are in this business ...

    and blogging here on Opportunity Zone. Thank you for all of you who read the blogs. So grateful to hear your feedback and share your ideas and suggestions with Marketing, Sales, The Learning Lab, IT, Customer Support, Communications, and everyone at Amway Global. In the last few months, I've also had the pleasure of meeting (face to face!) ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 25, 2008
  • Attitude is everything

    Read a quote today from Elbert Hubbard (1856-1915), an American publisher and former soap salesman. He was quoted as saying, "We awaken in others the same ATTITUDE OF MIND we hold toward them."   Hmmmm. Interesting. I agree with this wholeheartedly. Do you? How does this play out in your life as a family member? an IBO? a ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 19, 2008
  • New! Now. Wow! Don't miss this!

    And how do you get your hands on it? AmwayGlobal.com is bursting with new products, new sales info, and what's new with IBOs and their customers. Visit the site today and every day. For instance, what did I learn when I checked it out just now? A brighter future for my skin is in the picture, or should I say in a new product called ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 10, 2008
  • Cross sell, up sell, what to sell, we all sell!

    Do you sell many products of one brand? Do you sell many brands and many products? Do you cross-sell beauty customers by suggesting appropriate health supplements or jewelry? Do you approach new customers with Ribbon Gift Collections and then upsell them to our core brands like Nutrilite and Artistry? Recently, a successful retailing IBO sent me ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on July 2, 2008
  • Type, edit, spell check, pause, ponder, and then hit send

    E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few people reading this who know me well are snickering. How credible can my message on this be? ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on June 3, 2008
  • What are you selling?

    Tell me (the consumer) in a single sentence-- one clear, concise selling proposition aimed straight at my heart, then my head will follow. The book, Hot Button Marketing, by Barry Feig discusses this -- and presents hot buttons. Feig defines hot buttons as the cue that triggers an emotion in a prospective buyer. It's a cue that ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 27, 2008
  • Coming soon! May day, Ribbon Gift Collections, Cinco de Mayo, Mother's Day, more

    May day is certainly a day to celebrate! It's not only the first day of May, it's the promise of spring, the joy of fresh flowers -- vividly colored tulips, pretty pastel hyacinths, blossoming trees and shrubs. In Europe, this day is filled with festivities complete with dancing around a garlanded pole called a maypole, from ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 29, 2008
  • Customer service makes the difference

    I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 17, 2008
  • Wordwise and wanting to learn more

    This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me to the cafe, ordered coffee, sat down, and read vrtually the entire book. I couldn't ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on February 25, 2008
  • I know what I know, I don't know what I don't know

    One of the first things about a new exec here that impressed me was when he admitted he didn't know what he didn't know ... I liked him better because just by stating that, he became more real, genuine, and human to me. He became a person with ideas, feelings, opinions. He made me curious ... wanting to know more about him and his ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on September 26, 2007
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