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  • Can I sell you on kindness?

    You're probably wondering why a blog on selling is discussing kindness, but I see it as key when it comes to interaction with people. Kindness is about life and because selling for IBOs is a becoming a way of life during the our business transformation, we need to talk about kindness, but more importantly, we need to act with ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on July 18, 2008
  • Customer service makes the difference

    I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 17, 2008
  • In with the new, out with the old

    Yesterday during services, the minister had the young children come up to the front to talk about the meaning of Easter. One little boy said, Easter is about "in with the new, out with the old" and another child close by who was too shy to move to the front murmured to his mother, "oh, that's why it's in ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on March 24, 2008
  • What's your business worth?

    When I ask this question, I am not necessarily thinking in terms of dollar value. I am thinking in terms of value in people's lives ... and in your life. Is your vision about making the world a better place through your business or is it about making money ... or is it about both? I'm not necessarily asking you to choose one or saying you ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on January 17, 2008
  • You've got personality!

    It's not often I am able  to attend an IBO event, but when I do, it reconfirms why I do what I do and why I love doing it. Working at Quixtar and working with IBOs is a wonderful opportunity. I get to grow personally and professionally every day by connecting with others. I am fortunate. And I am so proud to say I work at Quixtar and I am ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on November 5, 2007
  • What's on your Reading List? Part Two

    Here are a few more sales and business books to add to the Reading List. Most of my faves were in Part One since they came to mind first, but here are a few more that might be of interest to you. You, Inc. The Art of Selling Yourself  by Harry and Christine Beckwith At first, I was taken aback by the title ... in fact, I disliked it. ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on October 19, 2007
  • What's on your Reading List? Part One

    Reading is a way to learn new skills, inspire ideas, broaden your perspective. I read to become a better writer, a better businessperson, a stronger leader, a better person. My favorite business books are not just about sales and marketing. They're about leading, about teaming, about design, about writing, about blogging, about creativity, ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on October 17, 2007
  • Customers want what we all want

    To be remembered and called by name. To feel special. To be treated with respect. To know they can trust you. Customers want it. We all want it. When you run into someone you haven't seen for awhile and they genuinely smile, shake your hand or touch your arm, call you by name, remember you love to fish or work out, paint or write or cook or ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on October 9, 2007
  • The "Choices" you need and want for selling

    This week, I was fortunate enough to spend some time with an IBO couple who are hugely successful in the business and currently participating in The Learning Lab with Quixtar. Wow, I learned so much in 90 minutes. One of the topics was Choices Catalog. I asked how they use it in the business. What they liked about it and what they thought we could ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on October 4, 2007
  • Do you take time to recharge?

    Each one of us has stress in our lives ... and often, the stress is at work. Customer Support reps sometimes have to deal with unhappy customers, business owners and managers have to deal with employees and customers, salespeople have to deal with rejection at times, writers have to endure writer's block from time to time, art directors are ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on October 3, 2007