Something hit me while I was catching up on email correspondence yesterday evening. Email and SmartPhones have made an impact on communication style. Favorable in the areas of speed and ease, not so favorable in the areas of tact and diplomacy. And PLEASE don't think I am just pointing fingers at others -- we, including myself, need to think ...

The other day, about 20 minutes after a meeting where I sat across from Nick (from another dept.), the same Nick calls me on the phone and says he is going to do some web copy updates for the Ribbon  Program on the site and he was told to call me for info. Then, he asks if he's ever met me before. I pause and wonder, ...