You're probably wondering why a blog on selling is discussing kindness, but I see it as key when it comes to interaction with people. Kindness is about life and because selling for IBOs is a becoming a way of life during the our business transformation, we need to talk about kindness, but more importantly, we need to act with ...

Do you sell many products of one brand? Do you sell many brands and many products? Do you cross-sell beauty customers by suggesting appropriate health supplements or jewelry? Do you approach new customers with Ribbon Gift Collections and then upsell them to our core brands like Nutrilite and Artistry? Recently, a successful retailing IBO sent me ...

E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few people reading this who know me well are snickering. How credible can my message on this be? ...

Tell me (the consumer) in a single sentence-- one clear, concise selling proposition aimed straight at my heart, then my head will follow. The book, Hot Button Marketing, by Barry Feig discusses this -- and presents hot buttons. Feig defines hot buttons as the cue that triggers an emotion in a prospective buyer. It's a cue that ...

May day is certainly a day to celebrate! It's not only the first day of May, it's the promise of spring, the joy of fresh flowers -- vividly colored tulips, pretty pastel hyacinths, blossoming trees and shrubs. In Europe, this day is filled with festivities complete with dancing around a garlanded pole called a maypole, from ...

I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...

It's the program designed for retailing and well, you're doing it!  Figures show us you're using the kit, you're promoting the gift cards and albums, and some of you are selling Ribbon Gift Collections to businesses. YOU ROCK! Thank you, thank you, thank you for embracing Ribbon and making it a success. And thank you ...

This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me to the cafe, ordered coffee, sat down, and read vrtually the entire book. I couldn't ...

Something in the way she looks, something in the way he lingers in my mind, something in the way she makes me feel. I am drawn to them. I long to have them in my life. I crave their presence. Bet you think I'm talking about friends or celebrities or co-workers. But I'm not. I am thinking about the personality of grands--and the personas ...

Hello from grey, snow-sprinkling Ada town. Wanted to let you know I am at Achievers in thought, but have no plans to jet to Hollywood over the next few days. However,  I sent along some good wishes for IBOs, a few of my edits on Ribbon support materials, and even sent my boss (he hates being called that), Robin, and fellow copy director, ...