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  • Cross sell, up sell, what to sell, we all sell!

    Do you sell many products of one brand? Do you sell many brands and many products? Do you cross-sell beauty customers by suggesting appropriate health supplements or jewelry? Do you approach new customers with Ribbon Gift Collections and then upsell them to our core brands like Nutrilite and Artistry? Recently, a successful retailing IBO sent me ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on July 2, 2008
  • Type, edit, spell check, pause, ponder, and then hit send

    E-mail is an excellent communication vehicle but it has its own set of challenges. It's a great shortcut for salespeople, but, in my opinion, it should be combined with voice and face-to-face contact with customers and colleagues. I am sure a few people reading this who know me well are snickering. How credible can my message on this be? ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on June 3, 2008
  • What are you selling?

    Tell me (the consumer) in a single sentence-- one clear, concise selling proposition aimed straight at my heart, then my head will follow. The book, Hot Button Marketing, by Barry Feig discusses this -- and presents hot buttons. Feig defines hot buttons as the cue that triggers an emotion in a prospective buyer. It's a cue that ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 27, 2008
  • Letting go of life as we know it ...

    I've been thinking about how I need to let go of my old job responsibilities and embrace my new role. It's not easy to walk away from a warm, familiar, accepting environment into unknown, unchartered territory. For the most part, I like the unknown--it's full of challenge and discovery. But it's bumpy! And I tend to trip once ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on May 7, 2008
  • Coming soon! May day, Ribbon Gift Collections, Cinco de Mayo, Mother's Day, more

    May day is certainly a day to celebrate! It's not only the first day of May, it's the promise of spring, the joy of fresh flowers -- vividly colored tulips, pretty pastel hyacinths, blossoming trees and shrubs. In Europe, this day is filled with festivities complete with dancing around a garlanded pole called a maypole, from ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 29, 2008
  • Customer service makes the difference

    I have just returned from vacation. Spent a few days in Naples, Florida visiting my mother. She's 82, going on 39. If I have half the energy and positive attitude she has when I am in my 80s, I will be fortunate. She's a great example of how positive attitude and self care can make a huge difference in quality of life. But, that's ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on April 17, 2008
  • Potholes, Personal Accents, and possibilities

    On my way to work today, I had a lot on my mind. Sheryl Crow singing about now that she's free, she's free to make a mess of things ... and how I can relate to that!--me swerving the car to miss potholes I think might be there but are now covered with freshly fallen snow... and amusing myself with my new, evergrowing fear of ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on March 6, 2008
  • No, no, no ...

    When you hear no, how do you feel? Do you cringe? Back away? Think about giving up? Feel rejected? Consider yourself a failure? Many do. No is powerful in a destructive way. What if someone suggested you Go for NO! What if they told you this itty bitty word had the strength to keep you from meeting your sales goals and quotes  ... from ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on March 3, 2008
  • Wordwise and wanting to learn more

    This weekend, I ended up at my favorite local bookstore, discovered a book called Words that Work-It's Not What You Say, It's What People Hear by Dr. Frank Luntz. (Available through B&N, your Quixtar Partner Store.) I took the book with me to the cafe, ordered coffee, sat down, and read vrtually the entire book. I couldn't ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on February 25, 2008
  • An event to many, a great sales opportunity for you

    It's true! Beginnning March 1, event sales by IBOs at temporary health and beauty shows and certain sporting events will be allowed. Is that sensational sales news, or what? The first OppZone news on this change, "A NEW RULE TO HELP IBOS SELL MORE PRODUCTS" was posted on Adatudes by Gary VanderVen, January 31. This ...
    Posted to Sales Speak (Weblog) by Susan Julien-Willson on February 13, 2008
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