Something hit me while I was catching up on email correspondence yesterday evening. Email and SmartPhones have made an impact on communication style. Favorable in the areas of speed and ease, not so favorable in the areas of tact and diplomacy. And PLEASE don't think I am just pointing fingers at others -- we, including myself, need to think ...

I had a conversation with myself in the car this morning on the way to work. It went like this. (BTW, this is Susan with the heart racing and the rock music blaring on the radio speeding down the road) "I don't know how I am going to get that Ribbon Brochure written today and go to all those meetings about new products and Achieve ads ...

Each one of us has stress in our lives ... and often, the stress is at work. Customer Support reps sometimes have to deal with unhappy customers, business owners and managers have to deal with employees and customers, salespeople have to deal with rejection at times, writers have to endure writer's block from time to time, art directors are ...